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Terms & Conditions

Welcome to Organic Burst®

We are a social enterprise that embraces the philosophy of helping you, the ethical farmers that harvest our ingredients and our wonderful green planet.

Please read our Terms & Conditions below. Should anything be unclear, feel free to contact us at any time on hello@organicburst.com.

Last update to these Terms and Conditions: 31st January 2022. 

Definitions 

1.1 “Organic Burst World S.A.”, “OB World”, “Organic Burst”, “we”, “our” and “us” means Organic Burst World S.A. (Company Number 175675 incorporated in the Republic of Seychelles), with registered office at Organic Burst World S.A., Victoria, Mahé, PO Box 1388, Republic of Seychelles.

1.2 “User”, "Burster", "buyer", “customer”, “you” and “your” means anyone who accesses this website whether or not access results in an eventual purchase from a Distribution Party. 

1.3 “Website” means all online content webpages owned and managed by us.

1.4 “Shipping Region” means the countries or regions to which shipping is available.

1.5. “Distribution Party” means the company that owns the webpages where you place your final order, that you make payment to and which is responsible for the sale, processing and dispatch of your purchased products.

Agreement 

2.1 If you use our website, you are agreeing to comply with and be bound by these Terms and Conditions, which together with our Privacy Policy govern our relationship (the “Agreement”) with you. If you disagree with any part of these Terms and Conditions, please ensure that you do not use this website. 

2.2 You must be 18 years or over to make an order via our website with a Distribution Party and have full legal capacity. 

2.3 All sales are limited in terms of time and product availability, governed by the Distribution Party. Due to the nature of the products, whilst the Distribution Party will use their best endeavours to dispatch items within the indicated dispatch and shipping times, orders may sometimes take longer to ship. We will always be able to advise you of your order status, where applicable.

Placing An Order 

3.1 To place an order, you must add selected products to your shopping cart on our website and proceed to checkout on the Distribution Party website. 

3.2 If you have a promotion code, or gift card, you can enter it at checkout. 

3.3 It is your responsibility to notify us of any incorrectly entered order details during checkout, as failure to do so may result in non-delivery of any or all ordered items. We cannot guarantee that we can change any incorrect order details with the Distribution Party once processed at checkout as all orders are packed in real-time.

3.4 All orders are subject to acceptance and availability at the sole discretion of the Distribution Party. The Distribution Party retains the right to cancel/reject orders in the case of item unavailability, incorrect pricing, if you are based outside the Shipping Region and/or your credit or debit card is not authorised for the transaction.

3.5 If an ordered item is unavailable, we will inform you as soon as practically possible. We will aim to let you know the next availability date. You retain the right to cancel the unavailable item, upon notification via email, with a full refund including shipping charges if the cancellation constitutes the entire order. Where your order is for multiple items, the rest of the order will remain valid (including all shipping charges). We will action everything with the Distribution Party on your behalf.

3.6 This website is strictly for information purposes and collecting products into your shopping cart. All shopping carts are electronically routed to the Distribution Party website for payment processing and onward fulfilment. 

3.7 The checkout pages are on a separate website, owned and operated by the Distribution Party and governed by their own terms & conditions. You should ensure to read them before completing your order.

Pricing & Payment

4.1 All items are priced in Pounds Sterling (£ GBP) and exclude shipping charges that will be applied at the Distribution Party’s checkout and displayed for your review before you complete your order.

4.2 The Distribution Party reserves the right to change prices without notification at any time which will be reflected on our website. Items will be charged at the price that was displayed at the time of the order being made in Pounds Sterling (£ GBP).

4.3 Payments are processed via a Secure Socket Layer (SSL) encrypted channel by an authorized 3rd party appointed by the Distribution Party. At no time will your payment details be stored on our own electronic system. Payment will be taken at the time of order acceptance by the authorized 3rd party payment processor.

4.4 In the event that a payment cannot be processed, the order will not be accepted and will automatically be cancelled by the Distribution Party. In such an event, please contact us for further assistance.

4.5 Where applicable, taxes will be added by the Distribution Party at checkout and displayed for your review, and acceptance, before the payment is processed.

4.6 The Distribution Party will not add any additional charges or fees to the total cost displayed upon checkout and in your order confirmation email that we send you.

4.7 Your bank however, may or may not charge you processing fees for the transaction as per their policy and agreement with you. For any questions on bank fees, please contact your bank.

Order Processing

5.1 Order acceptance will be confirmed on screen by the Distribution Party and we will send you an order confirmation email to the email address provided at the time of purchase. We recommend that you retain this email for your records.

5.2 Each order confirmation will contain an order number specific to your transaction that can be used in any further communication with us.

5.3 Once an order has been accepted and payment has been successful, the order cannot be amended.

5.4 It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of any emails to you should your email address be incorrect, or should a 3rd party email server, or technical problem, prevent their delivery.

Shipping Policy

6.1 Orders are usually dispatched on the same day (if ordered before 3pm UK Time) or the next working day (Monday to Friday). Dispatch times may vary from time to time and we make no guarantees of dispatch times.

6.2 If you place an order that contains any item that is only available for pre-order, the whole order will be held until all items, including pre-order items, are available for shipping.

6.3 Shipping options vary from country to country. Please check our delivery page for more information.

6.4 It is your responsibility to provide your full and correct shipping address. If your package is returned due to an incorrect or incomplete address, you will need to pay the full shipping cost again to re-deliver your order to a corrected address.

6.5 If you are not present at the time of delivery, an "attempted delivery" note may be left asking you to contact your local postal office directly to arrange re-delivery at a convenient time or to pick up your package in person from a specified location. Packages are not resent that are returned as “undeliverable”. You will be entitled to a refund for the value of the items ordered excluding shipping charges.

6.6 Please be aware that delays may be imposed by your country’s Customs clearance process. Any taxes or fees charged by your country’s Customs are the sole responsibility of the buyer.

6.7 A package is considered lost after it has been in the postal system for a period of over 10 working days and its location cannot be tracked. Although this is a very rare occurrence, we cannot be held responsible for any direct or indirect loss or damage incurred by you, or any associated party, due to delayed or lack of delivery of goods regardless of the shipping method used. This period may be extended up to 20 working days in cases where we are aware of large scale postal disruptions. Although orders normally take much less than that, a replacement or refund is not possible until this period of time has elapsed.

6.8 We will email you a dispatch confirmation as soon as your package has been shipped by the Distribution Party. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server, or technical problem, prevent its delivery.

Damaged Goods

7.1 The Distribution Party has strict quality controls in place to ensure your items are sent un-damaged. However, we advise you to carefully check the items upon arrival. Should you find any damage, please contact us on hello@organicburst.com stating your full contact details, order reference number and the exact damage observed. We will ask you to return the items for review before onward processing.

7.2 If you have a valid claim in respect of any damaged items, the full price paid will be refunded (or a proportionate part of the price if appropriate) and the shipping costs incurred, within 30 days from receiving the returned items.

7.3 If the packaging of the items is damaged, or opened, you must notify us within 24 hours of receipt of the package. Please ensure you do no use any product that has been opened or damaged in transportation.

7.4 We ask you to return any incorrect or defective items as soon as possible to the returns address shown on the dispatch note that came with your package.

Returns Policy

8.1 Our returns policy does not affect your statutory rights. If you wish to return an item please contact us within 30 days of receiving your order, clearly stating your full contact details and order reference number.

8.2 Items returned within 30 days must be in their original condition and packaging and under no circumstances should be used. The Distribution Party reserves the right to refuse a refund on any item, which has been opened, damaged, dirtied, in un-saleable condition or which has not been returned in line with the specified returns procedure.

8.3 All returns (other than for defective items) will be at your own expense. A full refund, excluding shipping cost, will be processed within 30 days of receiving the returned goods.

8.4 Any return made outside the defined timeframes will not be accepted.

8.5 We advise you to return items by tracked shipping to show proof of the return. If your returned items are not received, a refund cannot be processed unless you can provide this proof of return.

8.6 The address for returns is stated on the note dispatched with all orders.

8.7 A refusal to pay for Customs duties, clearance fees or taxes in your country, and therefore a rejection of the order initiated by you, will be treated as a customer initiated return and therefore all associated costs to return the order will be at your own expense.

Promotion Codes

9.1 If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail or post.

9.2 Promotion codes can be applied at the Distribution Party’s checkout.

9.3 Promotion codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.

9.4 Promotion codes cannot be divided into parts. The discount achieved by the use of a promotion code must not exceed the total monetary value of the order (excluding shipping costs).

9.5 Some promotion codes will specify a minimum amount to be spent in order to be applied.

9.6 Promotion codes cannot be applied past their expiry dates.

9.7 Any refund made on an order where a promotion code was applied will be reduced by the discounted amount.

9.8 Only one promotion code can be used per order.

Subscribe & Save

10.1 Definitions: 

  • “Subscribe & Save” is the feature on our website that gives you the possibility to set up your orders to be automatically processed and shipped at a predefined frequency.
  • A “Subscription” holds all the instructions necessary for a set of orders to be automatically processed and shipped at a predefined frequency. You can have multiple Subscriptions.


  • A “Subscription Order” is an order that has been placed automatically as part of an existing Subscription.


  • The “Initial Order” is the order used to set up a Subscription.


  • The “Subscription Frequency” is the time interval you choose between Subscription Orders.
  • A "One-Time Purchase" product is one that will not be added to a Subscription.

10.2 If a product is available for Subscribe & Save with the Distribution Party, an option will be visible to add that product to your cart as a Subscription. You will be able to choose the Subscription Frequency at this point too. This Initial Order will be immediately processed and shipped by the Distribution Party, the same as any standard order. The Subscribe & Save products in the Initial Order will be set up into a Subscription that will subsequently be processed and shipped again according to your selected Subscription Frequency.

10.3 All One-Time Purchase products will be processed and shipped only once by the Distribution Party, even if combined with Subscribe & Save products on the Initial Order. All the Subscribe & Save products will be processed and shipped with the Initial Order and thereafter automatically as part of a Subscription according to your selected Subscription Frequency.

10.4 With Subscribe & Save you may be entitled to a discount. This discount may vary from time to time and the Distribution Party reserves the right to increase or decrease Subscribe & Save discounts at any time.

10.5 The payment method and details used to place the Initial Order (that sets up your Subscription) will be the default payment method and details used for all subsequent Subscription Orders. This will be the case until:

  • The Subscription is cancelled; or
  • The payment method or details expire; or
  • You modify the payment method or details.

10.6 You will be charged on the day a Subscription Order is processed. If your payment method or details are declined at the time a Subscription Order is processed, the Subscription Order will not be successful and will not be shipped. You will be notified of the failed transaction and given assistance on how to update your payment method and details if this is required. Payment processing may be retried. The Distribution Party only accepts credit/debit cards and PayPal as payment methods for Subscribe & Save. Other payment methods such as gift cards are not accepted.

10.7 There are no obligatory time commitments for your Subscriptions. You may cancel them at any time. There are also no subscription fees.

10.8 You will be sent email notifications related to your Subscription and Subscription Orders.

10.9 If any product in your Subscription is out of stock at the time a Subscription Order is processed, it will be removed from the order and refunded. Other products in the Subscription Order will be shipped as normal. If all products in a Subscription Order are out of stock, then the order will be cancelled and fully refunded.

10.10 You can cancel or pause a Subscriptions at any time. This will prevent any subsequent Subscription Orders being processed from those Subscriptions. Subscription Orders that have already been processed cannot be cancelled. Paused Subscriptions can be resumed at any time. Cancelled Subscriptions cannot be reactivated and a new Subscription would need to be created by placing a new Initial Order.

10.11 You can edit the settings of your Subscription at any time.

10.12 The Distribution Party reserves the right to make any changes to any of the available products at any time. If a product undergoes any change, this change will also be reflect in the Subscription. Changes may include, price, fill quantity, formulation, amongst others. You will be notified in advance of any product changes so that you can edit, pause or cancel your Subscription should you wish to. If no change is made to your Subscriptions, this means that you agree with the product change and agree to keep it in your Subscription with the new change.

10.13 Subscribe & Save discounts cannot be combined with any other offers, coupons or sales.

10.14 We reserve the right to pause, terminate or modify any Subscription, the Subscribe & Save functionality overall and on any individual product, and offered discounts, at any time, for any reason and without prior notice.

Website Content & Access

11.1 The website is undergoing continuous enhancements which may be made public at any time. Information is subject to change without notice.

11.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We aim to represent product images as accurately as possible; however, variations are to be expected.

11.3 We aim to achieve uninterrupted access to the website; however, this may be suspended, restricted or terminated at any time.

11.4 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other websites. We have no responsibility for the content of linked websites. These websites are governed by their own Terms and Conditions and Privacy Policies.

11.5 All information provided on our website is for information and educational purposes only, and does not substitute for professional medical advice. If you’re seeking medical advice, diagnoses, or treatment, you must consult a medical professional or your healthcare provider. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your own specific and individual requirements.

11.6 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.

11.7 All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

11.8 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

11.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Seychelles.

Ownership

12.1 You will only own purchased items upon successful dispatch and when successfully paid for in full to the Distribution Party through their website.

12.2 All products on our website are strictly not for re-sale.

Liability

13.1 We do our best to keep information secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when using our website.

13.2 We shall not be liable to you in connection with these Terms and Conditions in contract, tort (including negligence) or otherwise for any loss, any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.

13.3 Our aggregate liability to you in connection with these Terms and Conditions shall not exceed the value of the goods ordered by you.

Statutory Rights

14.1 These Terms and Conditions do not affect your statutory rights as a consumer.

Changes To Terms & Conditions

15.1 We reserve the right to change the Terms and Conditions at any time.