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Delivery & Shipping Information

We Ship Worldwide!

We are truly a global community, with Bursters now in 144 countries!

Same Day Dispatch

All orders are dispatched on the same day if ordered before 3pm UK time. Otherwise, they are dispatched on the next working day, Monday to Friday.

Weekend Orders

Orders placed over the weekend are dispatched on the Monday.

Pre-Orders

If you place an order with any item that is only available for "pre-order", the whole order will be held until all items are ready for shipping.

UK

1st Class
Usually 1-2 working days to any UK address including the Channel Islands and the Isle of Man. Please allow up to 10 working days for delivery in case of Royal Mail delays and unforeseen postal issues.

Next Working Day
Delivered the following working day for orders placed before 1pm UK time.

EU

Non-Tracked
Standard delivery with no tracking code.
Usually 5-10 working days. Please allow up to 20 working days for delivery in case of delays due to Customs clearance or your local postal service. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available opportunity from the UK; however delivery standards within other countries vary and are sadly out of our control.

Tracked
The parcel will be tracked from dispatch to delivery.
Usually 5-10 working days. Please allow up to 20 working days for delivery in case of delays due to Customs clearance or your local postal service. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available opportunity from the UK; however delivery standards within other countries vary and are sadly out of our control.

USA, Canada, South America, Middle East

Ordering within the US? To get 1-3 day shipping, change your country now to "United States" in the drop-down on the left-hand menu.

Non-Tracked
Standard delivery with no tracking code.
Usually 10-15 working days with an additional 2 weeks delay occasionally experienced due to Customs clearance. Please allow up to 20 working days for delivery in case of any delays. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available flight from the UK; however delivery standards within other countries vary and are out of our control.

Tracked
The parcel will be tracked from dispatch to delivery.
Usually 10-15 working days with an additional 2 weeks delay occasionally experienced due to customs clearance. Please allow up to 20 working days for delivery in case of any delays. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available flight from the UK; however delivery standards within other countries vary and are out of our control.

Rest of World

Non-Tracked
Standard delivery with no tracking code.
Usually 20 working days. Please allow up to 20 working days for delivery in case of delays due to customs clearance or your local mail service. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available flight from the UK; however delivery standards within other countries vary and are out of our control.

Tracked
The parcel will be tracked from dispatch to delivery.
Usually 20 working days. Please allow up to 20 working days for delivery in case of delays due to customs clearance or your local mail service. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. The parcel goes out on the first available flight from the UK; however delivery standards within other countries vary and are out of our control.

Customs Clearance

Please be aware that delays may be imposed by your country’s customs clearance. Any fees charged by your customs are the sole responsibility of the buyer.

Delayed Or Lost Orders

A parcel is considered lost after it has been in the postal system for a period of over 10 working days for UK orders and 20 working days for international orders. This period may be extended up to 30 working days in cases where we are aware of large scale postal disruptions. Although orders normally take much less than that we are unable to dispatch a replacement or process a refund until this period of time has elapsed.

We cannot be held responsible for any direct or indirect loss or damage incurred by any customer due to delayed or lack of delivery of goods regardless of the method of delivery.

If you’re not at home: If you are not present at the time of delivery, delivery note will be left by the postal service asking you to contact them directly in order to arrange re-delivery at a convenient time or pick-up in person from a specified location. You will then have 20 days until the parcel is returned back to us as "undeliverable". We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered (excluding delivery charges).

Wrong Or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We cannot be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.